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FAQ
Can I track my order in real time?
Yes! As soon as your order ships, we'll send you a confirmation email with your tracking number and a direct tracking link. You can follow your package in real time, every step of the way — from our warehouse to your doorstep. If you don't see the email within 24 hours of ordering, check your spam folder or reach out to us at Contact@cattuca.com and we'll resend it.
How long does it take to receive my order?
We process orders within a few hours of being placed, Monday to Friday. Once dispatched, standard delivery across the UK takes 5–8 working days, depending on your location. You'll receive tracking details by email the moment your parcel is on its way, so you always know exactly when to expect it. And don't forget — delivery is FREE on all orders over £29. 🇬🇧
How can I change or cancel my order?
Yes! As soon as your order is dispatched, we'll send you a confirmation email with your tracking number and a direct tracking link. You can follow your parcel in real time, every step of the way — from our warehouse to your doorstep. If you don't see the email within 24 hours of ordering, check your junk folder or drop us a line at Contact@cattuca.com and we'll resend it.